Sorry, that window is a generic "report crash" window, it doesn't help much with troubleshooting the issue. Maybe try reinstalling or launching through the normal launcher? TGP will change the launch game button into a update game button. There's probably a setting to make it update automatically but I am not familiar with it.
I stopped playing Moonlight Blade for a while because I was busy but now that I've come back, I can't seem to get into the game. I keep getting this error message just before the character selection screen.
My locale is set to Chinese simplified, my anti-virus was turned off and I selected the English community server. The latest patch says 220.127.116.11
Last Edit: Sept 15, 2017 3:25:51 GMT by pixiebites
I think if you don't play for a while (or only login without leveling/doing dailies) they give you penalty points for being inactive. Get enough pts and then they ban you. I recently got an alt account banned in a similar fashion (only logged in for events) and eventually got banned for "violating the ToS". Could be another reason but based on what I've experienced it's probably that.
Is it a phone number issue? From what I understand it takes a couple tries but the online phone number generators do work. If its an ID issue if you follow the installation guide it shows you how to apply with a foreign passport in which you could basically use any 9 digit code (of course, the server would have to accept it lol, 112233445 prob wouldn't work.)
If you need help with the registration, feel free to post here or PM me. Alternatively you can try and see if any sites are selling QQ accounts, though that gets kinda sketchy haha.
Hey everyone, I am very sad ukranian, who dreamt about an opportunity to play this game for years. Even now I can't do it, despite new pc, because of several problems. Some of them were solved, but this, last one, is just unfixable for me.
I downloaded game, patched it via china-steam app, choose server, push "start" button. It starts to launch game... white screen... then it quits. Then starts launching again... white screen & then it quits! Then it asks me to log in to another China-application. Starts launching! Quits. Repeats. And shows me this mistake, which translated as "you have problems with client". I tried to reinstall it in different ways. No result. Help me, please
P.s. How do I post images here so I could show "this" mistake? :<
For posting images I would try uploading to a image hosting website (imgur or tinypic are some options) and then copy the image link into your post. That would definitely help with troubleshooting going forward.
I doubt graphics drivers would be the problem, but I would check that they are up to date. Also make sure your system locale is set to Simplified, China or Simplified, PRC as shown in the installation guide.
dimechime: we are alive on discord!
Dec 10, 2018 5:11:43 GMT
markofiu: hey. is the installation guide still up to date?
Apr 22, 2019 10:49:00 GMT
dimechime: sorry for the late reply!
Apr 30, 2019 21:51:07 GMT
dimechime: the mmos.com link that tells you how to get a qq account is not 110% accurate, tencent changed the interface for registering a number
Apr 30, 2019 21:51:46 GMT
dimechime: in addition, QQ International has been removed from the Google Play Store, so if you want to use the phone app method you must use the Chinese app that is still alive on the Play Store
Apr 30, 2019 21:52:52 GMT
dimechime: to my understanding everything else should still be up to date though!
Apr 30, 2019 21:53:09 GMT
zhaotazhiro: today I decided to download and install the game, I made an account and verified it but when I gave the button to start I took a page and I do not know what to do
Jul 4, 2019 16:45:34 GMT
dimechime: Hi, if you take a look at the installation guide, that page is for the "Real ID Verification" system. You'll need to either get your hands on a valid Chinese ID, or talk to Tencent customer service (they'll ask for a pic of your passport/other gov't ID).
Jul 4, 2019 20:27:48 GMT